Tag Archives: Blog

Spread Your Wings with Triberr


You have this perfect idea of creating a blog that is going to be fed with eye-catching and breath-taking blog posts. You then decide to sign up on wordpress.com (or any other blogging platform of your choice) and start to upload your first posts. Only to find out that your content is not as spectacular as you thought it will be because nobody is actually reading your posts. So, after a few more trials, you see no progress and decide to abandon the whole blog. Why? Because you assume after a few trials that your posts are useless and boring for the audience? Slow down. Relax. The chances are, your blog posts have not even reached your targeted audience.

In today’s fast-paced world, the internet enables you to connect with almost everyone around the globe. You must already know this when you first considered blogging. But what you might have forgotten is that the internet gives not only gives the reach but also a pool of tools to maximize that reach. One of those tools, given we narrow it to the blogging sphere, is Triberr – a blog post sharing platform that will give life to your blog (posts). Not by using fake humans that will artificially increase your readership figure but by connecting you with real humans who will help you grow your blog organically. We are not talking about social media bots, we are talking about a whole community of like-minded bloggers, who share each other’s contents and this way, support each other. Triberr calls this community a “Tribe”.

So, how does this ‘Triberr’ platform, that I have (hopefully) hyped you on, work?

Triberr is a platform that aims to connect like-minded bloggers to support each other. To understand how the platform works, let’s have a look at its core element: Tribes. Let’s say you are a fashion blogger looking for (more) readers to read your latest blog post that you put so much effort into creating. Triberr does exactly that. It helps you increase the readership rate of your blog posts by connecting you with another fashion blogger, let’s call this person Blogger A. Once you connect with Blogger A, after few procedures, you become a member of a tribe that Blogger A is currently enrolled in. That is, you are now surrounded by people who blog about fashion as you (aspire to) do. After you are officially in, you can start sharing your blog post in the community. What happens next is, once you share a blog post, your team members (called tribemates) will support your blog post by sharing your post on their social media – this way, your post reaches more people but also a more relevant audience. As said before, Triberr is a community of bloggers that support each other. As such, you should reciprocate the received favor you received by doing the same thing – you share your tribemates’ blog posts’ on your social media. Your tribe(s) hence becomes fuel for your blog’s organic growth.

Let’s evaluate Triberr’s business model further via efficiency criteria

Triberr is a platform that aims to increase the same-sided network effect by engaging and connecting bloggers around the world. We can thus define Triberr’s business model as crowd-sourced based. In theory, it means that at Triberr, consumer co-production is high and a network is a unit of co-production (Tsekouras, 2019, p. 28). In lay terms, the previous sentence says that bloggers (i.e. consumers) are willing to actively participate in activities that will create value for Triberr which brings benefits to the platform but also to bloggers themselves. That is, Triberr grows as more bloggers are active on the platform but bloggers also benefit from a higher number of shares and thus, a higher readership of their blog posts. This mechanism thus satisfies the first efficiency criteria, which is [joint profitability] of partners involved (i.e. bloggers and Triberr) who work together to create greater value (Tsekouras, 2019, p. 35). Triberr works as a customer-driven value system and it works because both consumers (i.e., bloggers) and the platform both benefit from each other. To name a number of benefits for bloggers: an increased audience that is relevant, getting to know other like-minded (successful) bloggers from whom they can learn from, and satisfied social needs through the feeling of belonging into a community (aka tribe). To name a number of benefits for Triberr: lower marketing prices because of (electronic) word-of-mouth and increased platform value as the number of bloggers grow. In terms of effort and investment, both participating sides exert minimal efforts: bloggers produce contents they enjoy and outsource sharing efforts, Triberr leverages bloggers and outsources the growth of the platform to them altogether.

In many cases, bloggers can abuse the platform by creating inappropriate tribes as well as tribes could be polluted with inappropriate bloggers. Triberr solves this issue by disabling aspiring members to join the tribe immediately. Aspiring members must first go through an “introduction period” in which they can follow their desired tribe and “join” the tribe as observers (Triberr, 2019). As observers, aspiring members’ posts are not (yet) visible to the members of the tribe. Nevertheless, they are allowed to interact with the members of the tribe and share their posts – this way aspiring members can “earn” the tribe’s trust and thus a place in the tribe. Only after observers become full members, their posts will become visible (and thus shareable) to all members of the tribe. Bloggers are responsible for their own content, which must be original. Contents that are perceived hateful or involving threat and harassment are taken care and act upon Triberr as well as US legal bodies. Moreover, a user’s identification is linked to the user’s social media profile to increase authenticity. In addition, a user’s privacy is protected by Triberr’s compliance with GDPR. As such, the Triberr’s feasibility of required reallocations, the second efficiency criterion, is considered met as (aspiring) members are carefully screened (by the community) and user’s trust is achieved with legal compliances.

Triberr goes beyond tribe community and content sharing.

In addition to the above-mentioned two services, the platform provides three premium services. Users can measure content performance with “triberrAnalytics” in the form of post analytics (e.g., number of clicks or content shares) and growth analytics (e.g., number of new and active members). With “triberrQueue”, users can optimize the posting time of their contents. Lastly, “triberrCurate” helps clients with discovering and choosing the relevant content for their targeted audience.

So, my last question for you is:

“Are you now ready to spread your wings with Triberr?”

Sources:

Triberr man proof [Digital image]. Retrieved from https://help.triberr.com/wp-content/uploads/2015/12/triberr-man-proof-1.jpg.

New Ingredient for Your Diet: Virtual Support Communities!


Keywords: Virtual communities; Virtual support communities; Public commitment; Identity-based motivation; Social identity; Weight loss

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

                                               Share your progress 🙂

Dear bloggers,

Session 6 of the course Customer-centric Digital Commerce will be about community commitment and sharing economies. The required readings for this session are about why people participate in collaborative consumption and what managers should know about the sharing economy. This blog post will provide some insight into the required literature for this week by showing the effect virtual support communities could have on achieving individual goals, for example weight loss. I hope you feel inspired!

Have you ever wondered why your friends share their holidays, high wines and new clothes on Social Media that much? Do you sometimes feel desperate by watching so much bullsh#t on the day that you have to work on your blog posts? Well, then buy yourself a large Starbucks at the campus and feel energized. But.. does it actually help? I have a better suggestion: open your Instagram or SnapChat App and SHARE YOUR PROGRESS. I can promise you will feel energized as if you drank three Starbucks in a row!

Unfortunately, a new trend is coming where people actually don’t like the Social Media Bloggers since it make people feel the grass is always greener on the other side (you might recognize this). However, you can use that grass to color yours and benefit from it! But.. how?

The answer is simple: grab your mobile phone, open your Instagram and share your personal progress. And yes: this has been confirmed by a very interesting paper.

Academic Paper
Let me introduce you a very inspiring study, named ‘Weight loss Through Virtual Support Communities: A Role for Identity-based Motivation in Public Commitment’’. The authors of this study published their convincing findings in the Journal of Interactive Marketing and concluded that watching others’ success on social media can actually be effective for your own success. In this study, they observed the progress of two different weight-loss communities over a period of four years, which is quite long. They found that those who had shared their progress online had greater success in achieving their weight-loss goals than those who did not share their progress.

The two communities included in the study are ObesityHelp.com, the best website for surgical weight loss support, and WeightWatchers.com, the site for the top lifestyle-oriented weight loss program. Within these sites, individuals can access information or create content via blogs, chat rooms, or comments. They write and share blogs and are encouraged to actively share their progress through both text and pictures.

According to the authors, social identity motivates public commitment in support of goal attainment. The sharing of intimate information and photos about weight loss goals in virtual space seems to be a key factor in motivating behaviors and thus helps people attain their goals. So, actually, people can share the greenness of their grass instead of thinking that it’s always greener on the other side! GO ONLINE AND SHARE YOUR PROGRESS. It might be more effective than just drinking coffee..

Side note: there are four types of virtual support community members:

Which type of community member do you think you are? For example on Instagram?

1-s2-0-s1094996817300361-gr2-e1520247734424.jpg
Figure 1 | Typology of virtual support community members (Bradford et al., 2017)

Why is it relevant?
Not everyone can get the support they need from other people they interact with in person on a daily basis, for example friends and family. It might be helpful that technology can support community building and goal achievement in a digital world. Virtual Support Communities, such as online blogs, Instagram Blogs, and Facebook allow for accessibility, availability and flexibility in how users represent themselves on their achievements. These communities help participants to keep motivation and strive for progress. It decreases feelings of loneliness and makes people feel more happy and supported.

Virtual Suppo…. what’s that?
Social media can be used to build connections and relationships to have impact on the world. Jim Rawson says social media can build a virtual community in which to transform the sharing of ideas into real life endeavors. He is an academic professor at Georgia Regents University and his primary research interest is health policy, process improvement and innovative educational techniques. You should watch this video if you want a detailed explanation of what virtual support communities can do for online users today. Examples of virtual support communities are blogs on Instagram, Facebook and several webpages.

Click on the following link to watch the TedTalk of Jim Rawson on Youtube: TedTalk.

selfie+weight+loss.jpg
Figure 2 | Example of Virtual Support Community on Instagram (wdtv.com, 2018)

Conclusion – ”Sharing the triumphs and tribulations of your weight loss journey with other members of an online virtual support community plays an important role in achieving success, according this new study. The study examines the role of virtual communities and public commitment in setting and reaching weight loss goals.” – Bradford et al. 2017

Critical Note
Strength: the study provides a new definition of virtual support communities by developing a typology of different users. This typology is based on both beneficiary focus and the breadth of sharing.

Strength: the study contributes an explanation of how the balance between compliance and co-creation influences opportunities for public commitment in Virtual Support Communities. Prior literature called for additional research into roles for value creation in online communities. The authors of this study provide answers to this demand. 

Weakness: the authors do not explain the limitations of their study, they only discuss their contribution to prior literature. A critical note towards their own work is missing.

Weakness: the authors used two samples from the following communities: obesityhelp.com and weightwatchers.com. Both communities focus on lifestyle-oriented weight loss. The results of this study thus might be low in generalization since online communities differ in the subjects they are focusing on. It might be that sharing progress around for example career might be less positively working on others than the progress of weight loss. Losing weight is kind of health related and people would therefore feel more emotionally attached towards their ‘friends’. For sharing progress around careers, it might be that envy comes into play.

Suggestion: further research that investigate the effect of virtual support communities should incorporate several distinct online communities. Communities that both differ in user types (recruiters, learners, etc.) and are focused on different topics (career, study, health, etc.). Moreover, further research should make a critical note around their own work. This study doesn’t provide limitations, which is disadvantageous for readers’ confidence.

 

Are you ready to share your progress? I hope you feel inspired 🙂 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Bibliography
Tonya Williams Bradford, Sonya A. Grier, Geraldine Rosa Henderson, Weight Loss Through Virtual Support Communities: A Role for Identity-based Motivation in Public Commitment, Journal of Interactive Marketing, Volume 40, 2017, Pages 9-23, ISSN 1094-9968.

Author
D. Verpalen
374199
Erasmus University, The Netherlands

 

GoMetro – Real Time Passenger Data for Public Transportation Systems


Cape Town, South Africa.

Three million commuters use the metro rail on a daily basis in South Africa. The underdeveloped public transportation system has frequent delays, however there are no notifications of cancellations or changes in the schedule due to the fact that there are no sources of real time travel information. The South African startup, GoMetro, provides commuters with mobile services through the mobile web, apps, socials networks and sms-services and thereby they connect transit operators with commuters who are at the center of the platform. Commuters in their turn log on to the platform and share their real time location, stops, delays and any cancelations. In return GoMetro can provide and exchange real-time arrival and departure information, current locations of vehicles, early notifications of operational breakdowns and travel disruptions of the public transportation system. Hereby, GoMetro, transit operators and commuters co-create value through the sharing of real time data information creating a platform using a customer-centric approach.

Although GoMetro started in South African cities with underdeveloped transportation systems, the scope of the business model reaches much further. Personal mobile devices are being used and have changed information distribution paradigms, however they have not yet been used in the public transportation domain (Nunes, Galvao and Cunha, 2014). When consumers interact with service providers, in this case GoMetro, a win-win situations is created. This business model incorporates three different roles for the commuters in the co-creation of value; they need to use the information, provide real time information and validate given information (Nunes, Galvao and Cunha, 2014). This business model can be used in many different countries and cities, as the use of mobile devices has risen substantially over the recent years and will continue to do so (Emarketer.com, 2018).

The three parties involved in the platform of GoMetro are the commuters, the transit companies and GoMetro itself, each creating value with each other as to create joint profitability. The commuters create value through sharing the real time travel data and use the travel data of others, thereby creating value for the platform as a whole. The transit companies can provide incentives such as discounts on travel fares for the commuters, as to incentivize them to share their travel data. GoMetro contributes by the creation of the platform and bringing all users together so they can co-create value, in return they make money through advertisements on the platform. The creation and development is done in cooperation with Intel, who provide technical support and insights. All these elements are linked to the customer-centricity of the platform and the interaction between the parties creates joint profitability for all players involved.

The institutional environment GoMetro faces in South African cities has been positive ever since GoMetro started with the idea. With millions of people commuting each day in South Africa and many cannot afford a car themselves, efficient public transportation could be a lifesaver. GoMetro helps to improve the efficiency and commuters adopt the platform in large numbers, as already near to a million people are registered users. Looking at the support the company is getting from both governmental institutions as well as private companies the platform seems to be beneficial for all. Increasing the use of public transportation in the big South African cities helps to reduce the use of private cars, air pollution and frees up space in the cities, as less cars enter the urban areas. All these elements contribute to a more efficient infrastructure of large cities. Having no legal boundaries or complications, makes the institutional environment even more advantageous for the platform of GoMetro.

One drawback is the issue of privacy concerns. Sharing real time personal travel information reveals where you are at a given moment in time and this captures valuable information which can also be used for undesirable purposes. Consumers have to consider whether sharing their real time travel data is worth the costs of sharing private information with the platform. As long as the benefits outweigh the costs, the platform has a sustainable business model and a bright future (Karwatzki et al., 2017).

The extent to which the business model of co-creating value by customers sharing their real time travel information with a platform can reach is yet to be determined. The need for a more efficient public transportation system and the willingness of commuters to share their real time travel data are the least requirements for the business model to succeed. ‘As cities grow, they are in need of a flexible mobility platform to service their mobility needs’ (Justin Coutzee, Founder of GoMetro, 2016). Big cities in Africa, Asia and the Middle East are likely to adopt such business models as they want to improve the way people move within their urban areas.

 

 

 

 

References:

Nunes, A., Galvao, T. and Cunha, J. (2014). Urban Public Transport Service Co-creation: Leveraging Passenger’s Knowledge to Enhance Travel Experience. Procedia Social and Behavioral Sciences, 111, pp.577-585.

Emarketer.com. (2018). Mobile Phone, Smartphone Usage Varries Globally – eMarketer. [online] Available at: https://www.emarketer.com/Article/Mobile-Phone-Smartphone-Usage-Varies-Globally/1014738 [Accessed 13 Feb. 2018].

Karwatzki, S., Dytynko, O., Trenz, M. and Veit, D. (2017). Beyond the Personalization–Privacy Paradox: Privacy Valuation, Transparency Features, and Service Personalization. Journal of Management Information Systems, 34(2), pp.369-400.

Consider it sold


Opendoor is a San Francisco based start-up that steps into the real estate business, trying to make this process as easy as possible for the sellers and buyers. They are basically an intermediary in the market that brings together buyers and sellers. They buy real estate for cash, fix it and sell it for a small premium.

Business Model and Value creation

Opendoor uses an algorithm to determine what price to offer to the people that want to sell their homes via Opedoor. This algorithm includes thousands of variables, including for example square footage, numbers of bedrooms etcetera. Furthermore, Opendoor uses questionnaires to determine the preferences of the buyers and sellers, incorporating this in their model. In this way, the customers are actually co-creating the houses that Opendoor fixes. In the future, Opendoor also wants to offer customer mortgages and home decorations. Overall, the value that Opendoor adds is providing a service that takes away the burden of the customer to buy or sell houses and using the preferences of the customers in this process.

Opendoor buys family homes built after 1960 in the price range of $125000-$500000. Opendoor makes the homeowner an offer and once he accepts, inspects the house and closes the deal in cash.  The company makes money by taking a service fee of 6%, similar to the standard real estate commission, plus an additional fee that varies with the riskiness of the transaction what brings the total charge to an average of 8%. It then makes fixes recommended by inspectors and tries to sell the homes for a small premium. Buyers can look at the property and they receive a 30-day guarantee that Opendoor will buy it back if they’re not satisfied. (Forbes Welcome, 2017) (Opendoor, 2017)

Efficiency criteria and risks

When we look at the efficiency of the value system of Opendoor, we can look at two criteria, the joint profitability and the feasibility of required reallocations. (Carson et al., 1999) Opendoor definitely offers joint profitability, because consumers can easily sell or buy their homes via the platform, and Opendoor can profit by making money from the fixed houses. The second criteria is more difficult because Opendoor solely depends on investors and loans and when they don’t make profits they cannot reallocate their assets to satisfy their investors. Next to that, trust issues are also important to take into account. Opendoor cannot see the homes before they make an offer an have to rely on trust. Finally, competitors will not be that happy with Opendoor and therefore legal aspects will be important to consider while expanding.

The business model depends on whether the algorithm is right or wrong. If it is right then Opendoor will earn money, however, if the price is lower, Opendoor will make a loss. Next to that Opendoor pays in cash and loans this money. It is dependent on investors and if they encounter a low in the market they have a problem. They did not face a crisis like the one in 2008. All in all, let’s keep a close watch at this company and see whether they will conquer the real estate market.

Bibliography

Carson, S. J., Devinney, T. M., Dowling, G. R., & John, G. (1999). Understanding institutional designs within marketing value systems. Journal of Marketing, 115-130.

Forbes Welcome. (2017). [online] Forbes.com. Available at: http://www.forbes.com/sites/amyfeldman/2016/11/30/home-shopping-networkers-opendoor-is-upending-the-way-americans-buy-and-sell-homes/ [Accessed 14 Feb. 2017].

Opendoor. (2017). [online] Opendoor.com. Available at: https://www.opendoor.com/about [Accessed 17 Feb. 2017].

Saarijärvi, H., Kannan, P. K., & Kuusela, H. (2013). Value co-creation: theoretical approaches and practical implications. European Business Review, 25(1), 6-19.

 

Blogging: Influencing readers


Do online reviews matter? Yes they do. Word-of-Mouth is a concept most of you are familiar with. WOM occurs when an individual communicates his or her preferences on an item, product or service that they have previous experiences with (Abălăesei, 2014). The traditional definition states it is ‘oral, person-to person communication between receiver and a communicator whom the receiver perceives as non- commercial, regarding a brand, product or service’ (Kaijasilta 2013, p.7). However with the popularity of the internet increasing several studies introduced the concept of eWOM.

Continue reading Blogging: Influencing readers