This video explains the new era, the next generation of customer services. What is the centre of your business? IT can be everything: sales , profit, media , Facebook, marketing, growth. Nowadays is the age of the customer, everything must be customer centric and oriented. The consumer has information, has a choice and a voice and the manager should be aware of that. The customer wants more, that more that he expects is “great customer service “. The next generation of customer service is “Customer Experience” from the beginning of the process until the end!!
After reading many articles about today’s class about mass customization, i read an interesting article in the site of ” The Economist” (http://www.economist.com/blogs/schumpeter/2012/11/open-source-design) . Designers are beginning to go “open source”, allowing users to download templates for everyday objects like furniture. In the article some websites are mentioned MakeMe
MakeMe is an online platform for design creators, brands, manufacturers and consumers offering an easy way to download, design, make and share digital design. During SXSW MakeMe will encourage you to try out the website to preview and customize designs and give feedback that will help shape MakeMe into the design platform of the future. We will Continue reading “Open source – Mass bespoke”→
Consumer Value Creation 