This video is about a company, Custvox, that helps listen and understand the voice of the consumers as well as helps managing the quality of the offered experience. It is being explained that in nowadays, retaining the, already, existing customers is considered to be one of the most important things, since we are living in the “Experience Economy” . We are experiencing the “Customer Centric Culture”. An example is being described, explaining how a coffee bean can be interepreted as a commodity, as a good to compare in a super market, as a competing service, as a memorable event, or even as everything above, in total. It is being indicated that the level of differentiation from the offered corporate experience is a factor influencing the level of leadersip position. Finally, it is being mentioned that whatever is the industry, the most important competitive advantage is the high quality of the offered experience. “Let the customer drive.”

What is interesting about this video is that it does not only talk, just, about how the brand communities are being created, but it is about a company who promises to create your own brand community..The following video is an advertisement of a company, Dynamic Signal, who promises to deliver to companies custom analysis of their brand influencers in order to be able and create their own brand community. It is stated, in the video, that in our modern times the consumers can connect to whatever they want, whenever they want spending a large amount of their valuable time in the web in niche categories that interest them the most. In addition to that, the increased role of the social media, plays, also, a huge role in increasing the involvement of each brand with its devoted enthusiasts. This Continue reading creating brand communities →