Ansoff (1957) meets consumer value creation and Uber’s growth opportunities


In the past few years, Uber has tried out a variety of new services, ranging from on-demand picnics and ice cream trucks to healthcare. The result is “a reputation for testing the market with little things to whet the appetite to then do something big” (Biggs, 2014). For decades, Ansoff’s (1957) framework has been used to map such growth opportunities, but applying this framework to businesses with a multi-sided platform is difficult. In this blog post, I therefore propose a revised version of this framework, called: Growth strategies for two-sided businesses, and provide further explanation by showing how it can be used to map Uber’s growth opportunities.

In 1957, Ansoff published his well-known framework ‘Strategies for diversification’, often used to map possible growth strategies. In the framework, existing and new markets are combined with existing and new products. This results in four quadrants, representing four categories of growth opportunities: market penetration, product development, market development, and diversification. Typically, market penetration opportunities are considered to be the least risky growth strategy, while diversification is seen as a very risky endeavor (Ansoff, 1957).

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Fig 1. Ansoff (1957) matrix

Numerous businesses using multi-sided platforms have emerged and disrupted many industries in the past decade. Examples include AirBnB, Facebook and Uber. Just like each one of these successful companies in the sharing economy, Uber’s key asset is its platform and user base. On this platform, instant matchmaking takes place when a user at one side of the platform (the passengers) requests a service from one of the providers at the other side (the drivers).

It is important for every company with multi-sided platforms to keep innovating, in order to avoid its user base from being swallowed by a related platform (Eisenmann, Parker & Van Alstyne, 2006). When attempting to map growth opportunities for such multi-sided businesses in Ansoff’s matrix, a problem emerges: these businesses have not one, but two or more markets that can be existing or new. AirBnB has hosts and guests, Uber has drivers and passenger, while Facebook has social users, advertisers and app developers. Ansoff’s (1957) original framework does not allow for differentiation between these market sides.

Towards a 21st century revision of Ansoff’s (1957) framework

In this blog post, I would therefore like to propose a revision of Ansoff’s framework: growth strategies for two-sided businesses. This framework consists of three dimensions. The first dimension is existing vs new users; does the growth opportunity address the original user segment or will it attract new ones? The second dimension is existing vs new providers; does the opportunity comprise a service provided by existing or new providers? The third dimension is value proposition; does the opportunity comprise an existing value proposition or a new one? The first and second dimensions are mapped in the 2×2 matrix, whereas the third one can differ within in each one of the quadrants.

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Fig 2. Proposed framework: Growth strategies for two-sided businesses

In order to further explain the framework, I will elaborate by using growth opportunities for Uber.

The first quadrant is existing providers vs existing users. Through price promotions and app improvements, Uber could increase its market penetration with its existing product.

The second quadrant is existing providers vs new users. UberEvents is an example of such a growth opportunity. The value proposition is existing, as it is still about bringing people from A to B by car (Newcomer, 2015), but passengers are not necessarily people that belong to Uber’s original user segments. An example of an opportunity in this quadrant that entails a new value proposition is UberIngredients, where Uber’s existing providers, their drivers, deliver fresh dinner ingredients. This new value proposition is likely to appeal to new user segments (Loras, 2014).

The third quadrant is new providers vs existing users. The launch of UberX, in which anyone with a decent car can be the service provider, in areas where UberTaxi, where traditional taxi drivers provide the service, already exists can be considered an example of an existing value proposition that is being provided by new providers to existing users (Anthony, 2014).

The last quadrant, new providers vs new users, provides a lot of growth opportunities. For instance, Uber’s launch of existing services in new geographical area, such as South Africa (Sanchez, 2015). Or the hypothetical launch of an on-demand helicopter service, something which is already done by other companies (Feinberg, 2015), could be a growth opportunity of a new value proposition provided by new providers, to new user segments. Another example is UberIceCream, available in several cities, where ice truck owners become the providers of a new value proposition to potentially new users (McGlaun, 2012).

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Fig 3. Uber’s growth opportunities mapped in the proposed framework: Growth strategies for two-sided businesses

You may be wondering: what’s the point of all this? Companies with a two-sided business can use this matrix to map their growth opportunities. Ansoff’s original matrix was meant to assess risk of diversifying strategies, and similarly, the revised matrix as proposed in this post can be used to assess the risk and difficulty involved in the growth opportunities. The more ‘new’ elements a growth opportunity has, the harder it will generally be. With this risk and difficulty assessment, supplemented with an assessment of the potential payoffs, companies can lay out a roadmap for further exploration and development of their potential growth opportunities.

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Fig 4. Overview of Uber growth opportunities discussed in this post

References

Ansoff, H. I. (1957). Strategies for diversification. Harvard business review,35(5), 113-124.

Anthony, (2014). First time riding Uber? Important things you need to know. [online] The Travel Mentor. Available at: http://www.thetravelmentor.com/2014/07/first-time-riding-uber-important-things-you-need-to-know/ [Accessed 26 Feb. 2016].

Eisenmann, T., Parker, G., & Van Alstyne, M. W. (2006). Strategies for two-sided markets.

Feinberg, A. (2015). “Uber for Helicopters” Is Gross, Absurd and I Want to Use It Every Day. [online] Gizmodo.com. Available at: http://gizmodo.com/uber-for-helicopters-is-gross-and-absurd-and-i-want-to-1684609323 [Accessed 28 Feb. 2016].

Goodman, M. (2015). Uber Tries Out Healthcare In Dallas And 35 Other Cities. [online] D Healthcare Daily. Available at: http://healthcare.dmagazine.com/2015/11/23/uber-tries-out-healthcare-in-dallas-and-35-other-cities/ [Accessed 28 Feb. 2016].

Lacy, L. (2014). Uber and Lay’s Deliver On-Demand Picnics to Drive Goodwill | ClickZ. [online] Clickz.com. Available at: https://www.clickz.com/clickz/news/2360664/uber-and-lay-s-deliver-on-demand-picnics-to-drive-goodwill [Accessed 28 Feb. 2016].

Loras, S. (2014). Uber Hong Kong Partners With Culinary Start-Up to Test On-Demand Services | ClickZ. [online] Clickz.com. Available at: https://www.clickz.com/clickz/news/2377248/uber-hong-kong-partners-with-culinary-start-up-to-test-on-demand-services [Accessed 26 Feb. 2016].

McGlaun, S. (2012). Uber tries out on-demand ice cream trucks. [online] TechInAsia. Available at: https://www.techinasia.com/uber-beijing-launch-notforprofit-carpooling [Accessed 26 Feb. 2016].

Millward, S. (2014). Uber tries something new in Beijing with launch of not-for-profit ridesharing. [online] SlashGear. Available at: http://www.slashgear.com/uber-tries-out-on-demand-ice-cream-trucks-13238459/ [Accessed 28 Feb. 2016].

Newcomer, E. (2015). Uber Tries Out a New Service to Get the Party Started. [online] Bloomberg.com. Available at: http://www.bloomberg.com/news/articles/2015-09-25/uber-tries-out-a-new-service-to-get-the-party-started [Accessed 28 Feb. 2016].

Sanchez, D. (2015). Uber Launches In Port Elizabeth, Ninth African City. [online] AFKInsider. Available at: http://afkinsider.com/108247/uber-launches-in-port-elizabeth-ninth-african-city/ [Accessed 28 Feb. 2016].

Shontell, A. (2014). Uber Now Lets New Yorkers Hail Bikers To Deliver Packages — Here’s How RUSH Works. [online] Business Insider. Available at: http://www.businessinsider.com/how-uber-rush-works-2014-4?IR=T [Accessed 28 Feb. 2016].

Uber Global, (2014). The Everyday Items You Need in 10 Minutes or Less. [online] Available at: https://newsroom.uber.com/bringing-the-neighborhood-shop-to-your-doorstep/ [Accessed 26 Feb. 2016].

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