5 Star Customer Experience


This video explains the new era, the next generation of customer services. What is the centre of your business? IT can be everything: sales , profit, media , Facebook, marketing, growth. Nowadays is the age of the customer, everything must be customer centric and oriented. The consumer has information, has a choice and a voice and the manager should be aware of that. The customer wants more, that more that he expects is “great customer service “. The next generation of customer service is “Customer Experience” from the beginning of the process until the end!!

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