Inspired by Harrah’s case I realized that what makes leader companies to be at the top except of the products quality is customer satisfaction. Sometimes satisfaction may be more important than product’s quality. Employees should also be satisfied in order to attribute in their best way. If employees and customers are satisfied then this will reflect to company’s outcomes as well.  That is the reason that some companies stand out while others don’t. The combination of quality and satisfaction can be highly promising for a company’s future…