Crowdsourcing Tourism


Another synonym word of open innovation widely used (especially) in the business literature is Crowdsourcing…”the act of sourcing tasks traditionally performed by specific individuals to a group of people or community (crowd) through an open call” (see Wikipedia).

An interesting industry which lately uses the voices of the crowd, an industry which empowers consumers into creating value and also into supporting the brand values is tourism. Traditionally, tourism industry operated on a one to many communication scheme where ministries of tourism held responsible for the promotion and the branding of tourist destination abroad.

india future of change

India was one of the first countries that officially invited everyone in order to promote and create brand value. And by everyone, I mean everyone!! Locals, tourists, professionals, amateurs, young, old, educated, uneducated…Everyone. How? By using open discussion interfaces online, by asking and interviewing people in the streets. By introducing initiatives that engage people to India. India as a country, as a destination, as a cultural heritage (http://www.indiafutureofchange.com/). By organizing contests, they gave incentives to the people to participate in this discussion.

Back in Europe, Cyprus recently initiated a branding project in order to revitalize the brand value of Limassol. How they do it? By combining private initiative and public support. By engaging everyone in discussion. By extensively using social media and interacting with locals and tourists. Based on the joint input, they created a new city logo, and a new branding campaign!!

Lastly, Sweden offered the control of the official Twitter account to the people of Sweden. Sweden in that way, has created the world’s most democratic account. The direct results: In one month, the number of followers increased drastically and word of mouth made that story viral. Not bad to start with. Time will tell whether this utter freedom can have beneficial long term effects or will just end in….loss of control of the content and abuse!!

Do you know other examples? Local or global? Would love it if you shared!!

Dimitris T.

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